Remote/Hybrid role - US Based
*We are unable to consider H1b, F1, or candidates that need Visa assistance with sponsorship to work in the US. *
To you, each new day is an opportunity to solve problems, make changes, and feel satisfied that your efforts made a difference at the end of the day. Being a GSD (Get Stuff Done) type, you don't want to be over-managed in a limiting, siloed position at a mega-corporation, do you? You learn by doing, and you own and learn from your mistakes, making you and your work better. You may like the empowerment and excitement of a small startup like PTO Exchange. When you love what you do, you're willing to go the extra mile to achieve success for yourself, the team, and our customers.
Learn more about us: www.ptoexchange.com
Implementation Manager (Individual Contributor)
We’re looking for an exceptional and experienced Customer Implementation Manager.
As the Implementation Manager, you will manage the integration of our product with our customer payroll and time-off management systems. Continue to provide post-launch support and training to ensure customer happiness. As our Implementation Manager, you are a self-directed, problem solver and customer-centric prowess of making sure implementations are a success for the customer.
Your Traits:
- Ethical, honest, and transparent
- Willing to make mistakes and learn to do things right
- Family-oriented and inclusive
- Embrace the company's mission
- You want to change society through technology by helping companies support their greatest asset - their employees and their families
The Responsibilities
- Maintain strong relationships with our clients and ensure their success
- Build, own, and execute customer integration plans and timelines
- Work across internal departments and stakeholders to ensure that customer expectations and requirements are clearly understood
- Represent the voice of our customers and influence the product development roadmap
- Identify common problems and roadblocks and suggest better solutions
- Build and test data transfers per customer specifications
- Manage and maintain integration automation and schedules
- Strong execution of qualitative and quantitative analysis
- Ability to take the initiative and adapt
- Strong customer-facing and presentation skills
- Self-motivated, dedicated team player
Qualifications:
- Bachelor’s degree desired; or equivalent education and/or related work experience
- 3 – 5 year’s experience as a Business or Systems Analyst
- Experience supporting HRIS/Payroll systems
- Excellent written and verbal communication skills
- Strong understanding of SFTP and file transfer tools
- Demonstrated mastery of Excel and other data analysis tools
- Experience working in an employee benefits product company is a plus
About PTO Exchange:
It all started with an idea… "Wouldn't it be great to be able to use some of your unused vacation time to help pay for a vacation? Then you could take a nicer vacation than you would otherwise have been able to afford?"
Did you know that paid leave is the most common employee benefit in the private sector (according to the Bureau of Labor Statistics). Yet, more than 429 million days go unused every year, amounting to $84 billion in lost earnings for employees. Ouch!
PTO Exchange is redefining the meaning of earned Paid Time Off (PTO) by providing employers a platform that unlocks the accrued PTO benefit for employees to share with co-workers in need, donate to non-profits, contribute to their 401K, HSA, or even exchange for goods and services. Did you say, "Wow, huh, what?" This type of benefit can help attract and retain employees while reducing PTO liabilities for employers.
We have developed a software solution that provides a flexible platform for employers and employees to manage their accrued time off. Employers add value to their benefits and programs by offering choice and flexibility to their employees. That's a homerun!
PTO exchange has committed partnerships with Alight (formerly AON), which has 22mm employees on its platform, and includes customers with companies like Premera, Davita, and other leading benefits providers
We are looking for intelligent, capable, energetic, passionate team members who are not afraid to speak up, step up, and help us grow to our potential and yours.
Please visit www.ptoexchange.com to learn more.